AQW 5940/22-27 Written question to the Minister of Health
To ask the Minister of Health what steps his Department has taken to address the systematic maladministration reported by the Public Services Ombudsman in June 2023 with regards to communication with patients on waiting lists.
Asked by Paula Bradshaw MLA on 8 February 2024
- Answered
- Written
- Tabled
- 8 February 2024
- Answer due by
- 23 February 2024
- Answered
- 12 February 20244 days after tabling
- Department
- Department of Health
- Priority question
- No
Answer
In response to the NIPSO report regarding patient communication, the Department of Health has developed an action plan to address the key recommendations in the report.
The Department is working with HSC Trusts to progress these actions through a number of service improvement initiatives, including the roll out of a new text messaging service which will help improve patient communication.